If we sent you the wrong item, size or colour, or if your merchandise arrives damaged, we will organise a replacement as quickly as possible.

Items must be:

• Unworn
• Unwashed
• Undamaged

Returns must be initiated within 30 days of receiving your order.

Start your return here: https://hardkandy.com/apps/redo/returns-portal

Yes. If the item has not been worn, washed or damaged, you may return it for:

• Exchange
• Refund
• Store credit

If your order arrived incorrectly due to an error on our side, please contact us immediately.

Return the item to:

Hard Kandy Pty Ltd
PO Box 174
Preston VIC 3072
Australia

Include:

• The unwashed and unworn item
• A note explaining the issue
• Your order number

Issues must be reported within 14 days of the shipping date.

If an item becomes unavailable after your order is placed, our support team will contact you.

You will have the option to:

• Wait for the item to restock
• Choose a replacement item of equal or lesser value

If the original item becomes available again before your order ships, we will send the original item you ordered.

First make sure all checkout fields are completed, including your shipping country and billing address.

If you are still having trouble placing your order, contact our support team at:

info@hardkandy.com

This can happen for two common reasons:

1. Your bank declined the transaction
Your bank may have flagged the purchase due to security checks, insufficient funds, or transaction limits.

2. Billing address mismatchThe billing address you entered must match exactly with the address registered to your credit card.

Sometimes banks place a temporary authorization hold when a transaction fails.

Hard Kandy automatically voids declined transactions, and your bank will release the funds. This process can take up to 7 days, depending on your bank.

Yes — Hard Kandy ships worldwide.

Shipping costs and delivery times vary depending on your location.

Please note that customs duties, import taxes, and tariffs are the responsibility of the customer.

Shipping is calculated based on:

• The items in your cart
• The destination of the shipment

Add items to your cart and proceed to checkout to see the available shipping options.

Yes. All orders include tracking.

Once your order leaves our warehouse, a tracking number will be sent to the email address used during checkout.

International tracking updates may vary depending on the destination country.

Hard Kandy operates from Melbourne, Australia.

Mailing Address:

Hard Kandy Pty Ltd
PO Box 174
Preston VIC 3072
Australia

In some cases, yes.

If an item in your order is unavailable, we may contact you to choose a replacement item. If we cannot reach you, your order will be held until all items become available.

This also applies to pre-sale items.

If your order is missing items, please contact our support team through the Contact page on our website.

You must notify us within 14 days of the delivery date so we can investigate.

If the address provided is incorrect or the parcel is marked undeliverable, it will be returned to our warehouse.

Once it arrives back with us, our team will contact you to arrange re-shipping to the correct address.

Please note:

• The parcel cannot be resent to the same incorrect address
• You will need to cover the cost of re-shipping

If you choose not to reship the order, we can issue a refund minus the original shipping cost.

We read every message and do our best to respond as quickly as possible.

During busy periods responses may take a little longer, but we’ll get back to you as soon as we can.

For faster assistance, please send one email per issue.

Contact the Hard Kandy team at:

info@hardkandy.com

Thank you for supporting Hard Kandy and the culture we’ve built on dancefloors for over 25 years.

See you on the dancefloor.